Refund policy

Last updated: 29 August 2026

Nothing in this policy excludes, restricts or modifies consumer guarantees or remedies that cannot lawfully be excluded under the Australian Consumer Law.

1. Consumer guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund, compensation or another remedy, depending on the circumstances and whether the problem is major or minor.

For a major problem, you may generally choose a refund or replacement. For a minor problem, we may choose to provide a free repair or replacement within a reasonable time. If we cannot do so, you may be entitled to another remedy.

1. Change-of-mind returns

In addition to your rights under the Australian Consumer Law, we accept change-of-mind returns for eligible products when you contact us within 14 days after delivery or collection.

To be eligible, the product must be unused, unopened, undamaged, in saleable condition and returned with its original seals, packaging, accessories and proof of purchase.

1. Products excluded from change-of-mind returns

For health, safety and hygiene reasons, we do not accept change-of-mind returns for medicines, vitamins, supplements, ingestible products, consumables, or any sealed health, hygiene, personal-care or baby-care product once opened or unsealed.

We also do not accept change-of-mind returns for perishable goods, personalised or specially ordered items, gift cards, or clearance or final-sale items where the exclusion was clearly disclosed before purchase.

These exclusions apply only to change-of-mind returns. They do not affect your rights where a product is faulty, unsafe, damaged, not as described or otherwise fails to meet a consumer guarantee.

1. How to request a return

Email adam@adamspharmaceuticalservices.com with your order number, the product you wish to return, the reason for the request and photographs if the product is damaged, faulty or incorrect.

Wait for return instructions before sending or bringing the product back. Products sent without enough identifying information may take longer to process.

1. Return postage

For an approved change-of-mind return, you are responsible for the return postage and the risk of loss in transit. We recommend using a trackable service.

If the return is required because the product is faulty, unsafe, damaged in transit, incorrectly supplied or otherwise does not meet a consumer guarantee, we will bear reasonable return costs where required by law.

1. Inspection and refunds

We will inspect returned goods and notify you of the outcome. Approved refunds will be issued to the original payment method unless we agree otherwise or the law requires a different remedy.

For change-of-mind returns, original delivery charges are not refundable. This does not apply where refunding delivery costs is required under the Australian Consumer Law.

Banks and payment providers may take additional time to post the refund after we process it.

1. Incorrect, damaged or missing items

Check your order promptly after delivery. If an item is incorrect, damaged or missing, contact us as soon as reasonably possible with the order number and supporting photographs. A prompt report helps us investigate, but it does not reduce any non-excludable legal rights.

1. Order cancellation

Contact us immediately if you want to cancel an order. We will try to assist, but cancellation is not guaranteed once picking, packing or dispatch has started.

If we agree to cancel before dispatch, we will refund the cancelled amount to the original payment method. If the order has already been dispatched, the return conditions in this policy apply.

1. Proof of purchase

We may ask for reasonable proof of purchase, such as the order confirmation, receipt, account record or payment record, before processing a return or remedy.

1. Contact

Email: adam@adamspharmaceuticalservices.com

Return and pickup address:

ADAM'S PHARMACEUTICAL SERVICES PTY. LTD.
Unit 18, 46 Wellington Road
South Granville NSW 2142

Please obtain confirmation before attending or returning goods.